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General
IT Support Services
ISCI
IT capabilities include general management services, and the operation
maintenance support in specialized technical area to provide a full range
of operation maintenance support systems, services and support for
implemented and/or deployed system and solutions.
In
this General Information Technology core competency area we provide
Program Management Support, Software Engineering, Information Assurance
and Security, System Support Operations and Independent Verification and
Validation of other major system implementations to provide essential
knowledgeable operational oversight. Additionally,
the ISCI team is capable of providing evaluation, planning, development,
delivery and integration of systems, solutions, technical support, ongoing
operations support and maintenance for those core IT requirements all
organizations require.
Engineering
Support Services
Provide support for users
including: requests for information, notifications, and change requests
utilizing automated tools for routing, tracking, analysis, and follow-up
reporting procedures. Capability
includes manning 24/7 operations both on-site and off-site for:
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Helpdesk Support Services
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Call
Center
Services
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Network Operation Security Centers (NOSC)
Network
Operations
Network
Operations and Security
Manage and provide resources
to operate Network Operations Security Centers (NOSC).
Network
Architecture
Provide analysis for
information system architecture needed to sustain systems supporting the
users for which information technology services are being provided.
Network
Administration
Sustain and maintain the
existing information systems for the users and providing network
administration for the computer information network system.
Network
Engineering
Assess existing computer
information networks and the degree to which the information network
satisfies user needs.
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