DJR ASSOCIATES, INC.

SEAPORT ENHANCED PRIME

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QUALITY ASSURANCE PROGRAM

Ability to Monitor and Maximize Qua lity

Quality is a core element of DJR’s project management practices.  Quality measures and objectives are determined at the task order level, based on the requirements of the client.  Our PM provides project management guidance and oversight.  The leader of the CST is responsible for developing project plans that capture our project planning guidelines.  Performance metrics are a key component of each project plan.  These metrics form the benchmark from which technical; cost, schedule, and quality performance are measured.  Performance is monitored and reported monthly, followed by quarterly Client Solution Team reviews with the entire team (internal and external).

Responsiveness and Cooperation with Clients

A core equity of DJR is to be responsive to our clients.  Our Client Solution Teams are empowered to do whatever it takes to ensure that clients get the service they demand.  Our processes and business practices demand that we continuously seek client feedback to ensure that we are able to deliver every single time.  Our Seaport Enhanced PM will actively seek client input on a regular (scheduled) basis.  DJR’s leadership will also actively seek client input on a frequent and routine (not less than semi-annual) basis and are always available to support the CST, the backline support teams, and the client to ensure that we provide the best solutions available.

Approach to Problem Resolution

When technical, deliverable, schedule or personnel driven problems arise, our team-based response will be quick and thorough.  Communication, understanding and cooperation between DJR, our team members and our NAVSEA Warfare Center clients is key to identifying, defining and mitigating these problems.  Most deficiencies can be identified and resolved at the TO Manager level with follow-up action to our PM.  Those issues requiring more investigation, research or resources will be elevated to the Program Manager for resolution.  Monthly task reports will list all difficulties experienced and their status and/or resolution.Client feedback is used to ensure all problems were identified, reported and corrected; identify cost reduction opportunities; recognize exceptional performance; and improve the quality of services to the NAVSEA Warfare Centers.  DJR monitors and reports client satisfaction results to the President and uses this valuable feedback to improve service to the client.